Refund Policy

Right of withdrawal

Consumers in Denmark and the EU generally have a statutory 14‑day right of withdrawal from the day you receive the goods. If you wish to withdraw, notify us within 14 days and return the item without undue delay. You are responsible for direct costs of return unless otherwise stated.

Eligibility

Refund requests are handled in line with applicable Danish and EU consumer law and product condition. Certain exceptions may apply where goods are sealed and not suitable for return due to health protection or hygiene reasons once unsealed.

Process

Contact us at chat@vlixaroxgrozelon.world with your order details. We will provide return instructions and process your request after receiving the returned item in accordance with the rules.

Timeframes

We aim to process refunds promptly after receiving and inspecting the return. Timeframes may vary based on payment method and banking partners.

Contact

For refund inquiries, contact chat@vlixaroxgrozelon.world.